Approximately of all communication is achieved by factors other than words ? [ Preparation civilian ]

Question 122-1 : 80% 30% 50% 10%

Anxiety can affect .1 judgement.2 attention.3 memory.4 concentration ?

Question 122-2 : All are correct 1 only is correct 1 2 and 4 only are correct 1 and 2 only are correct

An unnoticed way point error entered in an aircraft data base is an example of ?

Question 122-3 : Latent failure/error pro active failure/error re active failure/error active failure/error

An under confident and self effacing co pilot is promoted to captain it is not ?

Question 122-4 : Aggressive if challenged by another member of the crew easy going but having a reliance on others easy to adapt to the role of captain confident and self assuring because of his/her higher status

An important aspect of situational awareness is ?

Question 122-5 : When a pilot's perception equals reality when the pilot perceives the situation both inside and outside the aircraft when the pilot perceives the instant and immediate situation both inside and outside the cockpit when a pilot is sure that the situation both inside and outside the aircraft is correct

The phases of general adaption syndrome are ?

Question 122-6 : Alarm resistance and exhaustion emergency medial and recovery emergency resistance and exhaustion alarm resistance and recovery

The 'ideal' cockpit can be termed as ?

Question 122-7 : Synergistic cohesive communicative co operative

The 'break point' is that point after which if stress continues to rise ?

Question 122-8 : Performance is degraded performance is enhanced performance peaks and remains at this level performance is initially degraded and is then enhanced

The skill based rule based knowledge based model jens rasmussen is associated ?

Question 122-9 : Behaviour risk personality motor programmes

A captain running an autocratic cockpit is normally ?

Question 122-10 : Over loaded under worked efficient a good leader

A person's attitudes define a set of learned dispositions likes and dislikes ?

Question 122-11 : Influence a person's reaction and response to people situations etc is exactly the same as a person's personality cannot be modified through training do not depend on a person's past experiences

A leader who demonstrates a democratic and co operative style will deal with ?

Question 122-12 : Trying to clarify the reasons and causes of the conflict with all persons involved trying to reconcile all persons involved in the conflict and tries to re establish a pleasant and friendly atmosphere within the team keeping a neutral position and does not participate in arguing deciding what to do and pushes his own opinion through

A captain running a 'laisser faire' cockpit will ?

Question 122-13 : Make few suggestions or decisions be an efficient crew member will encourage a 'sterile' cockpit fill a vacuum

'stereotypes' are preconceptions or prejudices which can lead us to ?

Question 122-14 : Mis judge individuals even if we have contact with them develop better teamwork by standardizing procedures communicate non verbally with a stranger act in the same manner in all situations and thus assuring stability

'feedback' in communication implies that ?

Question 122-15 : A message is measured and corrected against the original meaning storing of messages in short time memory is available for later release readback of a message is rarely necessary except in the case of specific atc procedures the flight crew do not need to talk all the time because the feedback is automatic

'non verbal communication' ?

Question 122-16 : Constitutes approximately 70% of human communication is unimportant inherited and cannot be taught rarely causes accidents means 'a sterile cockpit' below 10 000 feet

A pilot meets the ground engineer in charge on the apron although the pilot has ?

Question 122-17 : A decision bias due to habits frequency bias a bias in selecting data a confirmation bias a decision bias due to group social pressure

Which of the following is the best definition of episodic memory ?

Question 122-18 : It is the memory of events which are held in the long term memory and can be influenced by suggestion it is the memory of events which are held in the short term memory and can be influenced by suggestion it is the memory of events which are held in the long term memory and can be influenced by the meaning of words and language it is the memory of events which are held in the short term memory and can be influenced by the meaning of words and language

Which of the following is true with reference to semantic memory ?

Question 122-19 : It is the meaning of words and general knowledge of the world it lasts for a longer period of time and tends to be more accurate than episodic memory it is the memory of events it lasts for a longer period of time than episodic memory and tends to be more accurate it is the meaning of words and general knowledge of the world it lasts for a shorter period of time than episodic memory and tends to be less accurate it is the memory of events it lasts for a shorter period of time than episodic memory and tends to be less accurate

How will the successful completion of a stressful task affect a pilot's ?

Question 122-20 : The amount of stress experienced will be less the stress level experienced will be increased any stress will cause a reduction in performance given a similar situation the amount of stress will be the same

What are the two inputs to a simple model of stress ?

Question 122-21 : The perceived demand of the task to the pilot and the pilot's perceived ability to complete the task the value of the task to the pilot and what the pilot can get out of it the value of the task overall and its usefulness in the scheme of things the ease of achieving the task and its usefulness in the scheme of things

During the conflict resolution process it is important to .1 realise and to ?

Question 122-22 : 1 2 3 and 4 are correct 1 2 and 3 only are correct 1 and 4 only are correct to express its own emotions

From the list below which answers are correct .feedback gives information about ?

Question 122-23 : 1 2 and 3 1 and 2 2 and 3 3 only

Which of the following list of statements concerning stress are correct .1 ?

Question 122-24 : 1 2 3 and 4 1 3 and 4 only 2 3 and 4 only 1 2 and 3 only

Which of the following answers are correct concerning the long term memory .1 ?

Question 122-25 : 1 and 4 2 and 3 1 2 3 and 4 1 only

Stress can be defined as ?

Question 122-26 : The unresolved pressure strain or force acting upon an individual's physical or mental systems and the human response a feeling of well being enabling difficult tasks to be completed more easily a low level of pressure acting on the individual's mental system which inhibits completion of even the simplest tasks a physical limit acting upon the individual's physical systems inhibiting completion of any task

What is meant by 'passive monitoring' in terms of automation complacency ?

Question 122-27 : A pilot watching what is going on rather than analysing and constantly checking a pilot's belief in the fallibility of systems and constantly checking and analysing the situation a pilot's concentration on one particular area of the system instead of monitoring the whole system a pilot knowing where the aircraft has been where it is now and where it is going to

Which of the following is an example of human underload ?

Question 122-28 : An unexpectedly poor landing at an airfield with which the pilot is familiar in perfect weather conditions a poor landing at an airfield with which the pilot is unfamiliar in marginal weather conditions a good landing at an airfield with which the pilot is familiar in poor weather conditions an unexpectedly good landing at an airfield with which the pilot is unfamiliar in perfect weather conditions

What physical symptoms can be attributed to stress ?

Question 122-29 : Insomnia loss of appetite and a dry mouth a sense of inadequacy and irritability a false sense of achievement and a severe thirst a sense of well being and a loss of reality

Group norms ?

Question 122-30 : Regulate the interaction and the behaviour between the members of a group are always fixed in a written way and can be looked up diminish the morale of the group have no influence on the working behaviour of the group

Motivation crew climate and 'confirmation bias' are factors that ?

Question 122-31 : Can influence the situational awareness are easy to control have no influence on teamwork depend only on personality and are unchangeable

In the alarm stage of response to stress what does the body do ?

Question 122-32 : Recognises the stressor and prepares the body for action attempts to repair any damage caused by the stress recognises danger and slows the body down via the autonomic system attempts to maintain the body's arousal state to the continuing stress

What is 'automation complacency' ?

Question 122-33 : The circumstance where monitoring and cross checking is reduced because of the belief in the infallibility of the automatic systems automation is now so reliable that the human input is no longer necessary no over ride facility is available on auto flight selection as there are enough levels of redundancy to cope with any system failure the circumstance where the pilot flies the aircraft manually because he is unable to rely on the automatic systems flying the aircraft safely

Why are mnemonics are used in aviation ?

Question 122-34 : Because they help to increase retention of information because they increase motivation because they increase response time because they are a tool to avoid illusions

Incorrect perception ?

Question 122-35 : Can be highly persuasive can be easily recognized will only affect one member of the crew at a time will only affect flight deck crew

Which of the following statements is correct ?

Question 122-36 : Short term memory is affected by interruptions extreme 'achievement' motivation in a captain is an ideal attribute for a captain of an aircraft motivation does not affect performance all motivators both physical and mental are subjective

Perception is based upon ?

Question 122-37 : Information received as well as past experience and knowledge information received only past experience and knowledge only solely upon technical ability

Non verbal communication ?

Question 122-38 : Can serve as a substitute for oral speech is always clearly interpretable is cross culturally understood is used only if verbal clarity is not possible

The individual's personality ?

Question 122-39 : Refers to unique psychological characteristics is variable and easily changeable changes with a different emotional mood is the tendency to evaluate things in a positive or negative way

With reference to the relationship between arousal and performance the highest ?

Question 122-40 : Optimum lowest half way up the arousal curve half way down the arousal curve