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Preparation > civilian : We generate mental models on ?

Question 120-1 : Past experience and learning stereopsis imagination 3 d vision

exemple 220 past experience and learning.past experience and learning.

What are two types of attention ?

Question 120-2 : Selective and divided intuitive and behavioural divided and behavioural cognitive and intuitive

exemple 224 selective and divided.selective and divided.

The use of professional languages offers ?

Question 120-3 : Quick comprehension and simplified grammar longer attention span more precise grammar better communication even if professionals are not from the same field

exemple 228 quick comprehension and simplified grammar.quick comprehension and simplified grammar.

The use of check lists should be carried out in such a way that ?

Question 120-4 : Their execution should not be done simultaneously with other actions their execution may be done simultaneously with other actions their execution should be combined with other important tasks they should only be carried out when time is available

exemple 232 their execution should not be done simultaneously with other actions.their execution should not be done simultaneously with other actions.

The unique organisation of characteristics which determine the typical or ?

Question 120-5 : Personality development heredity learning

exemple 236 personality.personality.

What optimises crew co operation .1 sharing and common task.2 confidence in ?

Question 120-6 : 1 2 3 1 only 1 2 2 3

exemple 240 1, 2, 3.1, 2, 3.

What is the main adverse effect of expectation with regards to perception ?

Question 120-7 : Expectation often guides the focus of attention towards a particular aspect while possible alternates are neglected expectations always lead to routine errors expectation is a tool that allows capture of all relevant information the attention area is enlarged by expectation however it will therefore lead to uncertainties when a pilot is looking for a decision

exemple 244 expectation often guides the focus of attention towards a particular aspect, while possible alternates are neglected.expectation often guides the focus of attention towards a particular aspect, while possible alternates are neglected.

What are the most frequent results of an self centred captain on the flight deck ?

Question 120-8 : In a two pilot flight deck the co pilot is ignored and may react by disengaging showing delayed responses or aggression high group performance despite the strained relations a major risk of authority inversion if the co pilot is unassertive performance is very poor as self centred behaviour leads to an increase of cooperation and efficiency

exemple 248 in a two-pilot flight deck, the co-pilot is ignored and may react by disengaging, showing delayed responses or aggression.in a two-pilot flight deck, the co-pilot is ignored and may react by disengaging, showing delayed responses or aggression.

The three types of authority gradient cockpits are ?

Question 120-9 : Autocratic laisser faire and synergistic authoritative laisser faire and synergistic autocratic followership and synergistic authoritative followership and synergistic

exemple 252 autocratic, laisser-faire and synergistic.autocratic, laisser-faire and synergistic.

What is self concept ?

Question 120-10 : How you see yourself how you would like to be seen by other people how other people see you how you would like to see yourself

exemple 256 how you see yourself.how you see yourself.

What is meant by the term 'complacency' ?

Question 120-11 : Unjustified self confidence to question possible solutions an agreement between captain and co pilot due to crew resources management physiological effects on pilots because of fear of flying

exemple 260 unjustified self-confidence.unjustified self-confidence.

What is 'divided attention' ?

Question 120-12 : The management of several matters of interest dealt with individually one after the other ease of concentrating on a particular objective difficulty of concentrating on a particular objective the adverse effect of motivation which leads to one's attention being dispersed

exemple 264 the management of several matters of interest dealt with individually one after the other.the management of several matters of interest dealt with individually one after the other.

Internal conflict within oneself is termed as ?

Question 120-13 : Intra personal conflict intro personal conflict inter personal conflict intermediate personal conflict

exemple 268 intra-personal conflict.intra-personal conflict.

In his/her behaviour the 'ideal professional pilot' is ?

Question 120-14 : Both 'person' and 'goal' oriented 'person' rather than 'goal' oriented neither 'person' nor 'goal' oriented 'goal' rather than 'person' oriented

exemple 272 both 'person' and 'goal' oriented.both 'person' and 'goal' oriented.

Mode error is associated with ?

Question 120-15 : Automation hardware check lists vertigo

.mode error refers to the omission of a required action or intervention with automation actions mode errors lead to automation surprises* when the pilot notices that the automation is engaged in activities that were not commanded or fails to engage in activities.that were thought to be commanded both mode errors and automation surprises have played a role in recent incidents and accidents and can lead to poor or slow compliance with atc clearances e g deviations from assigned altitudes. *an automation surprise is an action that is performed by an automation system and is unexpected by the user a mode error can be a common cause of an automation surprise automation surprise can be dangerous when it upsets the situational awareness of a control operator exemple 276 automation.automation.

Phobic states or obsessional disorders will ?

Question 120-16 : May require successful treatment before flying may be permitted always result in permanent loss of a flying licence result in the loss of a class i medical classification after successful treatment require immediate termination of all flying duties

exemple 280 may require successful treatment before flying may be permitted.may require successful treatment before flying may be permitted.

In the decision making process confirmation bias results in ?

Question 120-17 : A tendency to look for information which confirms the validity of the decision choosing familiar solutions even if they are not the best ones overestimating the frequency of some events a tendency to look for approval by other crew members or by the atc

exemple 284 a tendency to look for information which confirms the validity of the decision.a tendency to look for information which confirms the validity of the decision.

In order to make sound decisions it is important to ?

Question 120-18 : Understand why and how we make decisions avoid situational awareness keep a low level of stress by excluding non verbal communication accept that the captain because of his/her authority tends to be correct

exemple 288 understand why and how we make decisions.understand why and how we make decisions.

Stress may cause regression which can lead to ?

Question 120-19 : Correct actions being forgotten and substituted for procedures learnt in the past an improvement in performance a more efficient use of mental capacity experimentation and trying out of new ideas

exemple 292 correct actions being forgotten and substituted for procedures learnt in the past.correct actions being forgotten and substituted for procedures learnt in the past.

It is generally considered that the most serious non professional stressor is ?

Question 120-20 : Death of a spouse or partner personal injury or illness marital separation loss of a job

exemple 296 death of a spouse or partner.death of a spouse or partner.

Cohesion is a major advantage in times of ?

Question 120-21 : Difficulty achievement personal advancement success

.disadvantage of low cohesion or a 'weak cohesion' is an increase in difficulty to accomplish a task .therefore cohesion is a major advantage in times of difficulty exemple 300 difficulty.difficulty.

Select from the following list the advantages of teamwork .1 workload is ?

Question 120-22 : 1 3 5 and 6 2 3 4 5 and 6 1 3 4 and 5 2 3 5 and 6

exemple 304 1, 3, 5 and 6.1, 3, 5 and 6.

Select from the following list environmental stressors .1 heat.2 humidity.3 ?

Question 120-23 : 1 2 and 6 1 2 3 and 6 1 2 4 and 6 1 2 3 5 and 6

.physiological stress factors .this category can be broken down into two parts .external physiological factors noise temperature vibrations etc sometimes known as environmental stress .internal physiological factors hunger fatigue lack of sleep etc exemple 308 1, 2 and 6.1, 2 and 6.

Motivation is an important attribute which contributes to flight safety which ?

Question 120-24 : Excessive motivation leads to stress which adversely affects performance motivation reduces the intensity of sensory illusions a high degree of motivation makes it possible to make up for insufficient knowledge in complete safety a high degree of motivation lowers the level of vigilance

exemple 312 excessive motivation leads to stress which adversely affects performance.excessive motivation leads to stress which adversely affects performance.

In decision making the selection of a solution depends on .1 objective and ?

Question 120-25 : 1 2 3 4 1 2 4 1 3 4

exemple 316 1, 2, 3, 4.1, 2, 3, 4.

Planning ?

Question 120-26 : Allows crew members to anticipate potential risky situations and decide on possible responses is unnecessary in the cockpit as crew members are so highly trained they will always know what to do in unusual situations in the cockpit typically results in plans that are always easy to modify when things are not as anticipated is dangerous in the cockpit as it interrupts flight crew creativity

exemple 320 allows crew members to anticipate potential risky situations and decide on possible responses.allows crew members to anticipate potential risky situations and decide on possible responses.

Physiological stressors include ?

Question 120-27 : Noise temperature low or high humidity sleep deprivation noise hunger conflicts a death heat humidity fatigue istrative problems temperature hunger thirst divorce

exemple 324 noise, temperature (low or high), humidity, sleep deprivation.noise, temperature (low or high), humidity, sleep deprivation.

Physiological problems due to increasing altitude are caused by ?

Question 120-28 : Decreased atmospheric pressure disorientation accelerations increased atmospheric pressure

exemple 328 decreased atmospheric pressure.decreased atmospheric pressure.

In order to limit stress when flying a pilot should ?

Question 120-29 : Maintain his competence by practicing his professional skills and learning from past experiences forget about bad past experiences avoid anticipating events during a flight to manage his workload drop activities outside work so as to focus on his work better

exemple 332 maintain his competence by practicing his professional skills and learning from past experiences.maintain his competence by practicing his professional skills and learning from past experiences.

Expressed as a simple mathematical statement when considering a crew of two ?

Question 120-30 : 1 + 1 = > 2 1 + 1 = < 2 1 +/ 1 = < 2 1 1 = > 2

exemple 336 1 + 1 = > 21 + 1 = > 2

Having interrupted the captain for a sound reason the co pilot should ?

Question 120-31 : Remind him/her of his/her last action before the interruption ensure there is no atc traffic on the radio that may be causing a possible distraction before continuing repeat the interruption twice so that the captain's attention is focussed on the new information never interrupt his/her captain at a critical stage of flight

exemple 340 remind him/her of his/her last action before the interruption.remind him/her of his/her last action before the interruption.

How do you understand the statement 'one cannot not communicate' ?

Question 120-32 : Being silent as well as inactive are nonverbal behaviour patterns which express a meaning no meaningful communication can occur unless it is by verbal means you cannot influence your own communication communication is always possible

.quite a lot of communication is carried on below the level of consciousness you don't have to think about this sort of communication it just happens automatically this certainly saves some effort but it does not always have the effect you might have chosen if you had had the opportunity to consult yourself about the matter.even when you think you are not sending any messages that absence of messages is quite evident to any observer and can itself constitute quite a significant message not only that but we usually transmit quite a few non verbal messages unconsciously even when we think we are not sending any messages at all.this means that unless you are a hermit you cannot really avoid communicating you can of course very easily get your communication scrambled often in both directions but that is not much consolation in other words you cannot not communicate but you can not communicate accurately.austrian born psychologist/philosopher paul watzlawick explained his interactional communication theories through five axioms.axiom 1 cannot not .'one cannot not communicate ' because every behaviour is a kind of communication people who are aware of each other are constantly communicating any perceivable behaviour including the absence of action has the potential to be interpreted by other people as having some meaning.axiom 2 content & relationship .'every communication has a content and relationship aspect such that the latter classifies the former and is therefore a meta communication ' each person responds to the content of communication in the context of the relationship between the communicators the word meta communication is used in various ways and therefore not at all by me but watzlawick uses it to mean the exchange of information about how to interpret other information.just as the interpretation of the words 'what an idiot you are' could be influenced by the following words 'just kidding' it could also be influenced by the relationship between the communicators in the example given the word 'idiot' might be accepted quite happily from a close friend but convey an entirely different meaning in other circumstances.axiom 3 punctuation .'the nature of a relationship is dependent on the punctuation of the partners' communication procedures ' in many cases communication involves a veritable maelstrom of messages flying in all directions this applies especially to the non verbal messages the 'punctuation' referred to is the process of organising groups of messages into meanings this is analogous to the punctuation of written language in either case the punctuation can sometimes alter the meaning considerably.for example consider the occurrence of an angry response after an interruption the latter having followed a suggested course of action this might be interpreted as anger at the suggested course of action if the interruption was 'punctuated out' of the sequence so that the suggestion and the anger were effectively grouped together as a tight sequence however if the receiver punctuated the information so that the interruption and the anger formed a tight sequence it might be interpreted as anger at the interruption.axiom 4 digital & analogic .'human communication involves both digital and analogic modalities ' this one needs a bit of translating the term 'digital' which today usually refers either to numbers computers or fingers is used in this axiom to refer to discrete defined elements of communication these are usually words but very specific gestures with generally agreed meanings would also qualify.the term 'analogic' also needs some translation it is a variant of analogical the adjective derived from analogy it therefore refers to a correspondence in certain respects between things which are otherwise different in this case it describes a type of communication in which the representation to some extent evokes the thing to which it refers for example shaking a fist in front of a person's face would evoke the idea of violence.what else needs translating oh 'modalities' as mentioned in appendix 1 the word 'modality' is used in very many different ways in this case i think watzlawick is using modalities in the sense of types or sorts of information transfer.axiom 5 symmetric or complementary .'inter human communication procedures are either symmetric or complementary depending on whether the relationship of the partners is based on differences or parity ' a 'symmetric' relationship here means one in which the parties involved behave as equals from a power perspective the chance of airing all the relevant issues should be greater but it certainly does not guarantee that the communication will be optimal the parties could simply be equally submissive or equally domineering however communication between equals often does work well.a 'complementary' relationship here means one of unequal power such as parent child boss employee or leader follower this is much more efficient in some situations for example the unequal complementary relationship between soldiers and their officers means that soldiers are very likely to obey a surprising order such as 'get out of the truck and jump in the river ' without delay rather than debating it perhaps with great interest but quite possibly at fatal length exemple 344 being silent as well as inactive are nonverbal behaviour patterns which express a meaning.being silent as well as inactive are nonverbal behaviour patterns which express a meaning.

Having made an important decision a commander of an aircraft should ?

Question 120-33 : Always try to make time to explain the reasons for the decision even if it is after landing explain the reasons for the decision only if time permits in the air as the leader of the crew never need explain the reasons behind the decision explain the reasons for the decision only if asked

exemple 348 always try to make time to explain the reasons for the decision even if it is after landing.always try to make time to explain the reasons for the decision even if it is after landing.

Habits and routine can influence decision making in a way that ?

Question 120-34 : Shows a tendency to select the most familiar solution first and foremost sometimes to the detriment of achieving the best possible result habit is the product of experience and should be used as a primary consideration in all decisions professional pilots will never question established procedures one always selects a choice in accordance with the company's usual practices

exemple 352 shows a tendency to select the most familiar solution first and foremost, sometimes to the detriment of achieving the best possible result.shows a tendency to select the most familiar solution first and foremost, sometimes to the detriment of achieving the best possible result.

For a normal and healthy person personality traits are ?

Question 120-35 : Stable unstable easy changeable easy changed by an outside influence

exemple 356 stable.stable.

An authoritative leader of a group will ?

Question 120-36 : Tend to become over loaded in times of high stress or in an emergency always be a good listener be adaptable to different types of groups in any situation tend never to interfere with the workings of the group and finds delegation easy

exemple 360 tend to become over-loaded in times of high stress or in an emergency.tend to become over-loaded in times of high stress or in an emergency.

Among the physiological responses to stress are ?

Question 120-37 : Sweating dry mouth and breathing difficulties increased heart rate apprehension and sweating dry mouth anxiety and sweating anxiety fatigue and fear

.sweating dry mouth breathing difficulties increased heart rate and fatigue are physiological responses to stress .apprehension anxiety and fear are psychological responses to stress exemple 364 sweating, dry mouth and breathing difficulties.sweating, dry mouth and breathing difficulties.

Among the external factors that may contribute to an error cockpit noise and ?

Question 120-38 : Ergonomic factors organisational factors psycho biological factors social factors

exemple 368 ergonomic factors.ergonomic factors.

Active errors/failures are committed at ?

Question 120-39 : The human/system interface and have an immediate effect the human/system interface and have a delayed effect the system/system interface and have an immediate effect the system/system interface and have a delayed effect

exemple 372 the human/system interface and have an immediate effect.the human/system interface and have an immediate effect.

A pilot using a checklist is an example of the interaction within the shell ?

Question 120-40 : Liveware and software liveware and liveware liveware and hardware liveware and environment

exemple 376 liveware and software.liveware and software.


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